In the main AMS window, select Build Smtp Relay In the DNS server field enter the DNS of your provider or any other DNS:

ns.xxxxxxx.com - 209.93.1.99
ns1.xxxxxxxx.com -204.99.1.33
vnsc-pri.sys.gtei.net - 4.2.2.1

In this case AMS will work as SMTP server as well and send emails from your computer.
In the Attempts for resolving field, enter the number of times to attempt, enter 3 for best results.
In the Packet size for domain field, enter 10.
In the Number of threads field, enter any amount of threads.
If you are using a modem, this would be 20-30. If you are using a cable connection enter 80-100. These settings are for 1-5kb emails.
If you want to send large emails (50kb+), decrease the number of threads.
In the Attempts for sending, enter the amount of times you want to attempt to send in case of an error. Enter 3.Email Validator has a setting too. (It should include a real DNS or proxy).

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Database Questions

Will AMS read my Excel ?
Yes. But since it is not a database program, some of the files may be corrupt.

Will AMS read my ACT database?
ACT! is a PIM (personal information manager), not a database, and it uses a non-standard internal format that is unreadable by Microsoft database import filters. AMS only reads databases, not personal information managers.


I'm using a text database but it is not working.
Make certain that your database format is correct. An example: "email","first_name","lastname" "you@someplace.com","Tom","Tomslastname' ,but can contain only two fields.

What is the difference between the From Address and the Return-Path Address?
The From Address is the address that will appear in the email. The Return-Path Address is the email address the receiving server will attempt to contact if there is a server error in the email. In many cases, this will be the same as the From Address, but it doesn't have to be.

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EMail Questions

Can AMS handle direct delivery?
Yes. AMS contains a Built-in SMTP server and can send messages directly to the recepient's mail box.

I do not know the name of the SMTP server I need to connect to.
Contact your network administrator.

I can send mail to other accounts on my LAN but not outside, what's wrong?
The SMTP server you are connecting to is not allowing you to relay email through it. Your network administrator should enable relaying for the machine that is running AMS. For more information go to Microsoft Support.

Where can I get SMTP software?
You do not need anything additional, AMS is an SMTP software.

What machine should I install the SMTP software on?
SMTP software can run on any machine, of course the more capable the CPU and the amount of memory the better performance. A "Server" machine usually refers to a machine with dual power supplies, dual processors, large amount of memory and backup systems that will keep the machine running in the event of hardware failure. Depending on your needs you can put SMTP software on a machine as described above or on a standard desktop or workstation.

I keep losing connection to the SMTP server.
Contact your SMTP server administrator to see if there are any restrictions on the number of emails you can send through it.

What Smtp is the best for the server?
The best Smtp server is the smtp of the provider. Since it is the closest – the speed of dispatch will be at maximum. If for any reasons you can not use Smtp of the provider - try to find it a free-of-charge Smtp server on the internet which is not have strong restrictions for the size and speed of the dispatch.

In the beginning of dispatch mistakes such as "To many recipients", "Relaying denied", "Valid RCPT TO(recipient) must precede DATA" then dispatch stops are given.
At reception of the mistake "To many recipients" try to reduce value parameter CC/BCC Size (if dispatch is done) through "usual" Smtp) or value Packet size for domain (if dispatch is done through built-in Smtp a server). In all other cases - the used server, due to the struggle with spam, has restrictions or an interdiction on realization of dispatch.
Try to take advantage of other server or do a dispatch through built-in Smtp.

When dispatching through built - in Smtp speed at 5-10 time is lower, than at dispatch through "usual" Smtp.
At dispatch through "usual" Smtp server, if one sent letter is on it already, on fast fiber-optical channels, will deliver to each client a copy of the letter.
When dispatch is done through built - in Smtp a server - AMS *itself* delivers to each client the letter. Therefore productivity of the built - in Smtp rests against the speed of your modem, or, at presence of the allocated line, in its throughput.

How many addresses can be loaded into each group?
Since version 3.61 processing and storage of lists of dispatch are transferred to databases. At the present moment it is possible to load up to 500,000 addresses into each group without notable losses of memory.

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Message Questions


How does AMS software determine whether the recipient views the message in plain text or html?
AMS does not determine the format that the recipient views. The format reviewed by the recipient is determined by their client email software. If the client software can read html, the message will be received in html format. If the receiving client software can view only text, then the recipient will see the text version of the message. It is recommended that you draft and send your messages in both plain text and html.

Does AMS software support multipart MIME?
Yes. This is a standard feature in the software.

Will AMS catch all undeliverables?
AMS will catch most, but not all, undeliverable emails. Some mail servers do not verify user accounts during the SMTP session. AMS can only catch undeliverables that cause a rejection during the SMTP handshake. Fortunately, most mail servers will reject emails for which there are no user accounts, and AMS will catch all of those.

Does AMS handle non-deliverable emails?
Yes, You can save bad-format emails or non-deliverable emails to a text file.

How do I send an attachment?
Enter the file path and name of your attachment in the box provided.

I want to send more than one attachment.
You can send as many attachments as you need..

Is there a more efficient way to send documents to recipients rather than attaching them?
Yes, there are several ways to improve performance when your recipients need to view more than one document.
Within your message create a link to the documents located on your web server.


My HTML does not show images.
Your images must reside on a webserver and the html code you created must point to that image. Example: img src ="http://www.yourdomain.com/images/yourimage.jpg" or if you are uploading the html from a computer you need to change the name of the image from "img src=.." to "img src="cid:some_content_id_file_name"".

How do I merge my database into my emails?
For MailMerge, in the regular editor, select a field from a right click menu. In the html editor, select it from a menu in MailMerge.


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Performance Questions

I was expecting more performance from AMS software. How can I optimize?
1. Reduce the size of the message as much as possible.
2. Reduce of Enlarge the amount of emails sent depending on the load of the connection.
3. Regularly remove invalid addresses from the list.
4. Purchase a connection that has better bandwidth.
5. Minimize the usage of proxy.

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Bounce/Unsubscribe/Subscribe Questions


What sort of incoming email processing does AMS have?
AMS will query POP accounts in search of bounces or unsubscribes. AMS has no POP server capabilities.

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Marketing/Miscellaneous

Does AMS have a command line?
No.

Does AMS have a list server?
No.

Do you have a reseller channel or an affiliate program?
Yes.


Is your software a bulk-mailing application?
Absolutely not. AMS specializes in enterprise-level customer communications. Our customers use AMS only with their existing in-house customer or prospect lists. The AMS software feature set is only useful to end-users who have detailed information about their customers or prospects (names, dates, numbers, etc.). Although AMS can handle large volumes of email, its primary focus is to send targeted email to the right recipients on the right day
.
How can I make my email AMSs more effective?
The best characteristic of an effective message is to make sure its read, rather than deleted. Personalizing your emails by using first names, personal information, and "friendly" messages rather than a sales and business tone are excellent ways to effectively send your email.


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Purchase Questions

I've tried to make a purchase and the transaction won't go through.

1. Does the name on the card exactly match what you've input?
2. Does the address for the card exactly match the address where billing statements are sent?
3. Have you made a selection for a state? If you are an international customer please select Non-US Location.

Can I purchase AMS with a PO or check?
Yes, we will accept checks for payment. Upon receipt of your check you will be emailed with the appropriate information to complete your AMS purchase. If you need an invoice for your PO process send a request to sales@kbbsoftware.com with what version you want to purchase and how you would like the invoice forwarded.

When will I get the serial number for my AMS license?
Immediately upon completing your online purchase you will get an online receipt confirming your purchase and identifying your serial number.
I've purchased the software, where is the CD box and documentation?
AMS software is completely distributed online. Once you purchase you will be given a serial number (this will be in the browser window), simply input that code into the registration box of your demo version. All documentation is in Help program you need click F1.

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